Due to the perishable nature of our products, The Terrarium does not accept returns or exchanges. We guarantee that all plants leave our store in healthy condition. We cannot be held responsible for plants that perish due to improper care, unsuitable environmental conditions, or neglect after leaving our care.
Issues with Plants: If your plant arrives damaged or if you have concerns, please contact us within two hours of delivery with photos. We will review issues on a case-by-case basis.
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