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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.  If you disagree with any part of these terms and conditions, please do not use our website.  The content of the pages of this website is for your general information and use only.  It is subject to change without notice. This website uses cookies to monitor browsing preferences.  This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 

Privacy Policy

We are committed to protecting your privacy. This policy outlines what information we collect and how we use it.

Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Phone number

How We Use Your Information

We use your information to:

  • Respond to your inquiries or requests

  • Provide you with information about our products and services

Protection of Your Information

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure.

Sharing of Your Information

We do not share your personal information with third parties.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information.

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website.

Contact Us

If you have any questions or concerns about this policy, please contact us!

Return Policy

All sales are final, and we do not accept change-of-mind returns or otherwise offer refunds.  If you order online and have an issue with your plant upon arrival, please document the issue photographically or via video recording within eight (8) hours of arrival time, and email a copy to info@theterrarium.com.  If you purchase in-store and have an issue with your plant within five (5) days of purchase, please reach out to us - we will do all that we can to help bring your plant back to health. 

If you have any questions or concerns about our return policy, please contact us.

Get in Touch

We invite you to call us, or send an email, to say hi!  We look forward to hearing from you.

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